Cancellation Policy

It is very important that you be ready on time for your scheduled ride. If you are late and miss your trip, arranging a trip for that same day could be impossible. We ask that you notify CATS as soon as you are aware of a possible cancellation.

Failure to keep your scheduled appointment is considered a No Show and failure to cancel a trip with at least one hour notice prior to scheduled pick up is considered a Late cancellation. Either will result in your being charged for the scheduled ride. Three incidents in a month may result in a temporary suspension of service.

No Show Policy

Drivers will wait 5 minutes before considering the pick-up a “no show;” even if the driver arrives prior to or after the scheduled pick-up time,        but within the 30 minute window.

        Example:  Pick-up time is 3:00 PM.  Driver arrives at 2:50 PM.            If rider is not at pick-up site, the driver will leave at 2:55 PM.                  The pick-up is a “no show.”

Telephone calls after 5:00pm are recorded by voice mail and will be returned by the dispatch office the next working day.

Please speak slowly so that the information can be received, and keep the message very brief, leaving your name, telephone number and a brief reason for your call.

If you have missed your scheduled return ride after 4:30pm please call        410-857-0080 for immediate assistance.

30 Minute Window

        Please be ready and at your pick-up site 15 minutes prior to             your scheduled pick-up time.

Carroll Area Transit System’s Drivers may arrive 15 minutes before or  15 minutes after scheduled pick-up time.

              Example:  Pick-up time is 3:00 PM, pick-up may occur                      between 2:45 PM and 3:15 PM

Riders must be waiting in a highly visible entrance and be ready to travel. Otherwise, the appointment will be recorded as a "No-show". If you are unable to meet the vehicle on time, please call the CATS office at 410-857-0080 to notify dispatcher to cancel your trip. Traffic may occasionally cause delays, please allow the driver an extra 15 minutes before calling to check on your ride.

Thank you for your cooperation!

These policies will allow us to pick up more Riders!